SELLING WITH GOAT

Last updated: December 13, 2024

THE TERMS AND CONDITIONS IN THIS SELLING WITH GOAT POLICY CREATE A CONTRACT BETWEEN YOU AND GOAT. PLEASE READ THIS POLICY CAREFULLY. THIS SELLING WITH GOAT POLICY IS INCORPORATED BY REFERENCE INTO OUR TERMS OF USE, AND BY SUBMITTING YOUR ITEMS FOR SALE ON GOAT, YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY.

SELLER ACCOUNTS

HOW DO I SUBMIT ITEMS FOR SALE WITH GOAT?

To ensure quality and authentic items, we only allow a select group of sellers on GOAT. We encourage you to request to become a seller by tapping on the Sell tab on the app and filling out the required information. We’ll notify you as soon as your request has been approved. Once approved, you may submit an item for sale.

By submitting your items for sale on GOAT, you authorize GOAT to offer the items for sale in such manner GOAT deems appropriate, including by display in its affiliates' retail stores and/or on one or more of GOAT's or its affiliates' websites or mobile applications.

I REQUESTED TO SELL WITH GOAT. WHEN WILL MY ACCOUNT BE APPROVED?

We appreciate your interest in selling with GOAT. We are currently approving sneaker sellers on a rolling basis and a limited number of apparel and accessory sellers. We do this to ensure we provide the best possible experience for our sellers.

Users may not buy, sell, transfer or share seller accounts. Seller accounts of users who are found to be engaging in any such activity may be suspended.

CAN I CREATE MORE THAN ONE SELLER ACCOUNT?

Each user is only allowed to create one seller account. Seller accounts of users who are found to have created more than one seller account may be suspended or banned.

We are currently allowing sellers in Mainland China to sign up to submit items for sale with GOAT by invitation only.

If you are approved to submit items for sale with GOAT, you must add both a verified phone number and a buyer address to your account. You can add a phone number to your account on the Profile tab of the app, and you can add a buyer address by going to the checkout page for an item as a buyer. Your buyer address must include your full legal name, Chinese ID number, and address. We will use this information for customs clearance purposes, so when you are entering your information, please make sure everything is accurate and correct.

SUBMISSIONS

HOW DO I SUBMIT ITEMS TO BE LISTED FOR SALE?

After your seller account is approved, you can tap the Sell tab to submit your items for sale. Start by searching for the SKU, which can be found on the box or inside the item, enter the condition, price and take the required photos. Sellers submitting items that are used or new with defects or who have a seller rating below 100 may be required to take photos.

WHY ARE MY PHOTOS BEING REJECTED?

We require clear photos that follow our photo guidelines. The photos you upload must be of the items in your possession that you intend to sell and ship. Any issues such as damage, discoloration, or flaws should be clearly photographed.

Here are some additional common reasons for photo rejections:

Both sneakers are not shown in a full, clear view.
Both sneakers are not fully visible within the frame of the photo.
Low lighting. We recommend taking photos in bright lighting conditions, such as under direct sunlight.
Sneaker details (e.g., SKU, size, etc.) are not fully readable in box/ tag photo.
Non-sneaker photos. Make sure no other objects or distracting patterns or items are in the photo with the shoes.
Personal information shown in photos.

HOW DO I EDIT MY SUBMISSIONS?

Tap the Sell tab, then tap Listings to select the items you’d like to edit. Once you’ve selected the items, you will be taken to your listing submission, where you can edit the size, condition, price, photos and input any defects. Please make sure to save your changes.

MY ITEMS JUST SOLD. WHAT DO I DO NEXT?

If you are in Mainland China, please see “Shipping for Mainland China Sellers” below.

If you are in Hong Kong SAR, please see “Hong Kong SAR Drop-Off” below.

Congrats! First confirm the order, then tap Generate Label. We’ll then send you a prepaid, pre-addressed shipping label. Each shipping label has a tracking number connected to the order for us as well as for the buyer to track. Please note that risk of loss of such item will remain with you until the item is received and accepted by GOAT and GOAT will not be liable for any loss or damage to your item in transit to us.

Remember, items must be shipped in the same condition in which they were originally submitted for listing. If the condition changes due to damage or wear, you may cancel your order in the app under the Sell tab.

Please be advised that if any personal or miscellaneous items, including any stickers or tags from a resale platform, are attached to or included with your item, they will be removed and discarded during the authentication process. We cannot guarantee that these items will be returned to you.

CAN I CANCEL A SALE?

We aim to provide our customers with the best possible experience when buying on GOAT and deter cancellations of orders. If you must cancel, you may do so in the app under the Sell tab. Please note: Multiple cancellations on orders will lead to a higher commission fee.

If you cancel an order after it has been confirmed, or if your order is cancelled because you did not ship or drop it off in time (as described further below), you will be charged $10.

SHIPPING

HOW DO I SHIP SOLD ITEMS?

If you are in Mainland China, please see “Shipping for Mainland China Sellers” below.

If you are in Hong Kong SAR, please see “Hong Kong SAR Drop-Off” below.

Once you receive the prepaid shipping label, follow the instructions below and drop it off with the courier listed on the prepaid shipping label within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of the order being placed.

Package each shoebox separately in a sufficiently sized cardboard box with bubble wrap or packing paper to ensure that the item is secure. Please do not ship items using only the shoebox.
Use the prepaid shipping label that corresponds to that specific sale. This will ensure that your transaction is properly processed without delay. You will receive one prepaid shipping label for each item sold on the app. If you do not use the prepaid shipping label provided by GOAT, GOAT will not be liable for any lost, missing, or damaged items.
You must ship each item sold on the app separately. This means that each individual shoebox must be placed in a separate cardboard box using the prepaid shipping label provided for that specific sale. If you include additional items or shoes (even if they are listed but not sold under your account) or anything else in a shipping box other than the item corresponding to the prepaid shipping label in the shipping container, points may be deducted from your seller rating and you may be suspended from selling. We are not liable for any items or shoes that you include in the package box other than the items that correspond to the shipping label.
If you are reusing a container to ship your items to us, remove all hazmat warnings, labels, and stickers from the shipping container to avoid unnecessary delays.
Drop the package off with the courier listed on the prepaid shipping label within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of the order being placed. GOAT will not be liable for packages that are tendered to the applicable courier via on-site pickup or third-party access points (e.g., Staples, CVS Pharmacy, UPS Access Point Drop-off Lockers, etc.). Please note that Staples and other third-party mail ship service centers no longer update tracking while scanning packages. Please drop off packages at the courier’s designated store to ensure tracking is updated on time.
Once the package is dropped off and scanned by the courier, mark the order as “Dropped Off” in the app. Please retain a copy of your drop-off receipt until your package is scanned as received at a GOAT facility. GOAT will not be liable for any lost, missing, or damaged items that do not leave the drop-off location according to the tracking number.
In the event the tracking number on the prepaid shipping label indicates that the package has not left the drop-off location within 72 hours, you must reach out to the applicable courier to retrieve the package. If your package does not show movement within 72 hours of the drop-off date, the corresponding order will automatically be cancelled and you will be charged a $10 cancellation fee. If you cannot retrieve the package from the courier, you must provide a drop-off receipt showing the original drop-off date to GOAT for GOAT to consider whether it will initiate a missing package investigation with the courier. A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements. If we later determine that your package was found to be missing or stolen, you will be credited the $10 cancellation fee.

You must ship from a location within the country/region referenced in your return address, or, if you elect to drop off your items at one of our warehouses, such warehouse must be located in the same country/region referenced in your return address. For example, if your return address is located within the US, your package needs to come from the US, or you must drop off your package at a warehouse located in the US. Your package cannot come from or be dropped off at a non-US country if your return address is located within the US. Otherwise, we are not liable for any imposed customs fees or lost merchandise. In addition, if your item is shipped from or dropped off in a different country than the one referenced in your return address, we reserve the right to charge a processing fee of $30 for each such item (the “Processing Fee”), which will be deducted from your seller account balance. If Processing Fee charges result in a negative seller account balance, you may restore your seller account balance to zero by linking your GOAT account with an alias account. By doing so, you authorize GOAT to charge the valid payment method associated with your alias account for any outstanding Processing Fees. If we decide to charge such a Processing Fee, we will provide you with notice of such fee through the GOAT app, website or via email.

If your confirmed order is not shipped within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of the order being confirmed, it will be cancelled and you will be charged $10. If your items are delivered to a GOAT facility after the order has been cancelled, you will have the option to have the items sent back to you or consigned on your behalf by GOAT. If you choose to have the item(s) sent back to you, you will be charged a Retrieval Fee (see “Withdrawal of Items” below) as well as any applicable taxes, duties or other charges. If you choose to consign the item(s), we will activate the listing(s) at 10% above the lowest price(s) of the same item(s) based on SKU and size. If no lowest price exists, we will set a price at our reasonable discretion. You may change the listing price at any time within the GOAT app.

Items returned to the seller for whatever reason will only be sent to the return address indicated on your profile in the app at the time we process your return.

If you do not use the prepaid shipping label provided by GOAT, GOAT will not be liable for any lost, missing or damaged items.

GOAT is not responsible for items that are not shipped in strict compliance with the guidelines set forth above.

HOW DO I GET MY PREPAID SHIPPING LABEL?

Your prepaid, pre-addressed shipping label will be sent to you via email once you have confirmed the sale in the app. Please use this to avoid any tracking errors and delays with earnings.

SHIPPING FOR MAINLAND CHINA SELLERS

If your item sells, we will notify you and ask you to confirm the order. After you confirm the order in the app, you will be prompted to generate a package label – please generate and print the package label.

Remember, items must be shipped in the same condition in which they were originally listed. If the condition changes due to damage or wear, you must cancel your order in the app under the Sell tab.

Once you have generated the label, package the item by following each of these instructions:

Package each shoebox separately in a sufficiently sized cardboard box with bubble wrap or packing paper to ensure that the item is secure. Please do not ship items using only the shoebox.
Put the package label that corresponds to that specific sale INSIDE the package box, not on the outside of the package box and not inside the shoebox. This will ensure that your transaction is properly processed without delay. You will receive one package label for each item you sell on the app.
You must package each sale made on the app separately. This means that each individual shoebox must be placed in a separate cardboard box that includes the package label provided for that specific sale. If you include additional items or shoes (even if they are listed but not sold under your account) or anything else in a package box other than the item corresponding to the package label in the package box, points may be deducted from your seller rating and you may be suspended from selling. We are not liable for any items or shoes that you include in the package box other than the items that correspond to the package label.
Write the order number on the outside of the package box using a marker.
If you are shipping your items to us and are reusing a container for the shipment, remove all hazmat warnings, labels, and stickers from the shipping container to avoid unnecessary delays.

You must deliver your packaged item to our Shenzhen delivery location specified by GOAT within 72 hours of the order being confirmed. If your order is not delivered to our Shenzhen delivery location within 72 hours of your confirmation, the order will be cancelled and you will be charged $10. If you have any questions regarding where your package should be delivered, please reach out to [email protected].

You can deliver your packaged item to our Shenzhen delivery location in one of two ways – you can drop off your packaged item at the delivery location in person, or you can ship your packaged item to the delivery location. If you decide to drop off your item in person, please follow the drop-off instructions you will receive by email. If you decide to ship your items to the delivery location, you are responsible for the shipping of your package. Do not attempt to use the package label provided to you to ship your package, as this package label must be included inside the package and is not meant to be used for shipping.

You are responsible for all costs you incur in dropping off or shipping your item to our Shenzhen delivery location, and GOAT will not be liable for any loss or damage to your item in transit to us.

GOAT is not responsible for items that are not shipped in compliance with the guidelines set forth above.

HONG KONG SAR DROP-OFF

If you are in Hong Kong SAR, instead of shipping your items to us, you must drop off your items at our Hong Kong SAR facility within 72 hours of your confirmation of the order. After you have confirmed the sale in the app, we will send you an email with instructions on how to drop off your items at our Hong Kong SAR facility, including a drop-off label to print and bring with your items to our Hong Kong SAR facility, the address of our Hong Kong SAR facility, and the hours in which you may drop off items at our Hong Kong SAR facility. If your items are not dropped off at our Hong Kong SAR facility within 72 hours from your confirmation of the order, the sale will be cancelled, you will be charged $10 and your seller account will be reviewed.

If you attempt to drop off items in a manner that does not follow the drop-off instructions emailed to you or if you attempt to ship your items to GOAT, GOAT will not be liable for such items.

WHY AM I SUPPOSED TO SEND MY ITEMS TO GOAT?

Sellers are required to send their items to us for verification by our specialists. Depending on where you are located, the package will be directed to one of our global facilities.

Once your items have been verified, we'll deposit your earnings to your account for cash out and ship the items to the buyer.

I ACCIDENTALLY SENT ITEMS UNRELATED TO MY ORDER. CAN I GET THEM BACK?

WHAT IF AN ISSUE IS DISCOVERED WITH MY ITEM?

If you send an item to us that generally matches the description you provided, but certain issues with the item are discovered during the verification process (e.g., missing accessories or laces, scuff marks, broken stitches, etc.), we will notify you and ask you for a discounted listing price for the item to be offered to the buyer of such item.

If you offer a discounted listing price that is accepted by the buyer, your earnings will reflect the item’s discounted price rather than its original listing price.

If the buyer rejects the proposed discount, you may be charged $10 for the item issue and you will be given the option to either consign the item with us or have the item sent back to you. If you are not charged $10 for the item issue and you choose to consign your item, you will be charged a $2 storage fee if the item is not sold after 60 days of being relisted. This is a recurring, monthly charge until such item sells.

If the buyer rejects your discount and you choose to have your item returned to you, you will be charged the Retrieval Fee and will also be responsible for any applicable taxes, duties or other charges.

If you do not respond within 48 hours of receiving notice of the issue(s) discovered, a 5% discount will be automatically applied to your item’s original listing price and offered to the buyer on your behalf. If the discount is accepted by the buyer, your earnings will reflect the item’s discounted price rather than its original listing price.

If, after 14 days of receiving notice of the discovered issue(s), you have not provided a response and the buyer has not accepted the 5% discount offered on your behalf, you may be charged $10 for the item issue and you will be given the option to have the item consigned with us on your behalf or sent back to you. If you request the item be shipped back, you will be charged the Retrieval Fee, along with any applicable taxes, duties or other charges.

In some instances, we may not ask you for a discounted listing price for the item and instead automatically charge $10, cancel the order and then ship back your items. You will be charged the Retrieval Fee plus any applicable taxes, duties or other charges for items shipped back to you.

WHAT HAPPENS IF MY ITEMS ARE FOUND TO BE REPLICAS?

If you send items to us that we deem to be a replica in our sole and reasonable discretion, you will be charged $15 and the buyer will be refunded the full amount they paid for the items. You will have the option to either have the items sent back to you or disposed of by us. If you choose to have the items sent back to you, you will be charged the Retrieval Fee (see “Withdrawal of Items” below), and you will be responsible for any applicable taxes, duties or other charges payable to the carrier before the items can be released and delivered back to you.

If you do not respond within 14 days of receiving notice that your items are replicas or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the items in our reasonable discretion.

For Mainland China sellers: At this time, if you send items to us that we deem to be replicas or unsellable at our sole and reasonable discretion, we will dispose of the items and you will not have the option to have the items sent back to you.

WHY WAS MY SELLER ACCOUNT SUSPENDED?

We suspend sellers who (i) repeatedly attempt to submit inauthentic items for sale, (ii) have more than one seller account, (iii) have seller ratings below 50, (iv) fail to follow shipping instructions, or (v) we decide to suspend in our sole and reasonable discretion. If you feel as though your seller account was cancelled or suspended by mistake, please contact us.

If you are suspended from the GOAT platform, we will notify you and you will be given 30 days to either withdraw any items from consignment or voluntarily surrender ownership of your consigned items to GOAT Group. If you choose to withdraw your consigned items, the items will be shipped to the return address listed in your GOAT account and you will be charged the Retrieval Fee plus any applicable taxes, duties or other charges.

Please ensure your return address is accurate and up-to-date before withdrawing your items.

If, after 30 days, you fail to withdraw your consigned items or if you voluntarily surrender ownership of your consigned items, you relinquish all right, title, and interest to such consigned items and authorize GOAT Group to re-purpose or otherwise dispose of the items without further notice or any compensation to you.

REJECTED ITEMS

If you send item(s) to us that do not match the description you provided (e.g., wrong item, one shoe, mismatched sizes), we will charge you $10, the item will be sent back to you and you will be charged the Retrieval Fee and your will also be responsible for any applicable taxes, duties or other charges.

If you do not respond within 14 days of receiving notice that your item(s) do not match the description you provided or if you do not pay the shipping invoice within 14 days of receipt, we may consign the item(s) on your behalf pursuant to the terms under “Consigned Items” below.

If you send item(s) to us that we deem unsellable at our sole and reasonable discretion, you will have the option to have the item(s) sent back to you or disposed of by us. If you choose to have the item(s) sent back to you, you will be charged the Retrieval Fee (see “Withdrawal of Items” below) and you will also be responsible for any applicable taxes, duties or other charges. If you do not respond within 14 days of receiving notice that your item(s) are inauthentic or unsellable or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) in our reasonable discretion.

Please be advised that when GOAT returns items to you, whether consigned or otherwise, we may return to you items of the identical SKU, size, and condition as your original items. You agree that your receipt of such items constitutes your receipt of your original items.

For China sellers: at this time, if you send item(s) to us that do not match the description you provided (e.g., wrong size, SKU, different condition) or if you send item(s) to us that we deem inauthentic or unsellable in our sole and reasonable discretion, you will not have the option to have the item(s) sent back to you.

Instead, we will either dispose of the item(s) (if we deem the item(s) inauthentic or unsellable) or will consign the item(s) on your behalf with us (if the item(s) do not match the description you provided). If we consign the item(s) on your behalf with us, we will activate the listing(s) at 10% above the lowest price(s) of the same item(s) based on SKU and size. If no lowest price exists, we will set a price at our reasonable discretion. You may change the listing price at any time within the GOAT app.

For international sellers (other than Mainland China): if you opt to have item(s) sent back to you, we will declare the price of your item(s) for customs purposes and mark the item(s) as return merchandise. You will be responsible for any applicable customs duties and taxes that are imposed by the country of your residence.

CONSIGNED ITEMS

If you consign item(s) with us as described above under “Rejected Items” or if you consign item(s) with us as Instant items, the following terms and conditions will apply to your consignment of such item(s) with us:

You hereby grant to us the right to list and effect the sale of such item(s) on GOAT according to these terms and conditions.
If an item is consigned with us as described above under “Rejected Items”, we will activate the listing(s) for such item(s) at 10% above the lowest price(s) of the same item(s) based on SKU and size. If no lowest price exists, we will set a price at our reasonable discretion. You may change the listing price at any time within the GOAT app.
You authorize us to offer the item for sale in such manner we deem appropriate, including by means of display in our affiliates’ retail stores and/or on one or more of our affiliates’ websites or mobile applications. For items that are offered for sale in Japan, the consigning entity will be GOAT Group JP GK.
If such item(s) sell, you will be paid for such sold item(s) in accordance with the Selling with GOAT Policy and our Fee Policy.
In the event that any of the item(s) are lost or stolen, or are damaged or destroyed by fire, flood, customer handling or other causes beyond our reasonable control, or experience normal aging, then, except to the extent of any insurance proceeds that we actually collect in respect of such item(s), the risk of loss remains with you, and we assume no responsibility or obligation to make any payment or reimbursement in respect of any such loss, damage, or aging, or for any special or consequential damages. We make no assurance that our insurance will provide coverage for the item(s) or as to the amount which any insurer may pay in respect of any casualty relating to the item(s).
We reserve the right to reprice certain items consigned with us if we determine, in our sole and reasonable discretion, that such items are unsellable at their current listing price. If we decide to reprice such items, we will provide you with advance notice of such proposed reprice via email and give you the opportunity to withdraw your items from consignment if you choose not to accept the proposed reprice. You will be charged the Retrieval Fee and any applicable taxes, duties or other charges if you decide to withdraw any of your items from consignment (see “Withdrawal of Items” below).
We reserve the right to charge a storage fee for each item consigned with us, which will be deducted from your seller account balance. If we decide to charge such a storage fee, we will provide you with advance notice of such storage fee through the GOAT app, website or via email and give you an opportunity to withdraw your items from consignment prior to the date such storage fee is first assessed. You will be charged the Retrieval Fee and any applicable taxes, duties or other charges if you decide to withdraw any of your items (see “Withdrawal of Items” below).
If storage fee charges result in a negative seller account balance, you may restore your seller account balance to zero by linking your GOAT account with an alias account. By doing so, you authorize GOAT to charge the valid payment method associated with your alias account for any outstanding storage fees.

INACTIVE SELLERS

GOAT may deem your seller account inactive if you have not had any registered activity on a GOAT Group platform in at least two years.

If you have been deemed an inactive seller, we will notify you and you will have 30 days to either withdraw your consigned items in the GOAT app or reactivate your account status by engaging with either your buyer or seller account on any GOAT Group platform.

If you choose to withdraw your consigned items, they will be shipped to the return address listed in your GOAT account and you will be charged the Retrieval Fee plus any applicable taxes, duties or other charges.

Please ensure your return address is accurate and up-to-date before withdrawing your items.

If, after 30 days, you fail to withdraw your consigned items or you do not take an action to reactivate your account status, you relinquish all right, title, and interest to such consigned items and authorize GOAT Group to re-purpose or otherwise dispose of the items without further notice or any compensation to you.

WITHDRAWAL OF ITEMS

Either you or GOAT may, at any time, elect to withdraw the offering of any or all of your items which have not yet been sold. Upon any withdrawal, GOAT will ship such items to you at the return shipping address listed under your seller account. Upon such withdrawal, you may be charged a retrieval fee (the “Retrieval Fee”). The Retrieval Fee will cover the costs incurred by GOAT to prepare such items for return to you as well as the prepaid shipping label provided by GOAT for the shipment of such items to GOAT (if applicable). You may also be subject to any applicable taxes, duties or other charges, depending on the country to which the item is being returned.

GOAT will first attempt to charge you the Retrieval Fee by deducting the Retrieval Fee from your seller account balance. If your seller account does not have sufficient funds to cover such amounts, you will have the option to pay the Retrieval Fee via PayPal. If you have any outstanding storage fees at the time of retrieval, such outstanding storage fees will also be due at the time of retrieval and payable via PayPal. When GOAT returns items to you, GOAT may return to you items of the identical SKU, size, and condition as your items, and you agree that your receipt of such items constitutes your receipt of your consigned items.

FEE POLICY

WHAT IS MY SELLER FEE?

The fees we charge for selling with GOAT are described in our Fee Policy.

GOAT CLEAN

A commission fee is only charged when an item sold with GOAT Clean is purchased. For items with a sale price of $350 and below, the commission fee is 30% and for all other items, the commission fee is 25%. The commission fee includes the seller fee, cash out fee, and shipping. Funds earned from selling items with GOAT can be deposited to your bank account through ACH direct deposit or to your PayPal account.

For all seller-related questions, please email us at [email protected].

CASHOUTS

WHEN DO SELLERS GET PAID?

Your earnings will be added to your GOAT account for cash out as soon as your items have been verified by our specialists. We then ship your items to the buyer.

CASH OUT FEES

When earnings are transferred to your bank account through either ACH direct deposit, PayPal or another payment processor, a 2.9% cash-out fee will be applied. Certain sellers in select locations may have a 3.1% cash-out fee based on their cash-out method and preferred currency. During promotional campaigns (e.g. free ACH direct deposits), GOAT may elect to reduce the cost of the cash out fee or waive it altogether. Sellers may cash out if their total earnings are greater than $10.00 USD.

HOW DO I CASH OUT?

If you are a US seller, you have two options to cash out your earnings. You can either have your funds deposited directly into your bank account through ACH direct deposit via GOAT’s service provider, Dwolla Inc. (“Dwolla”), or you can deposit your earnings into a PayPal account.

If you’d like to cash out your funds, simply open the ‘Sell’ tab in the GOAT App, tap ‘Credits’ and then ‘Cash Out’. You will then need to fill out the required information.

When entering your information, please ensure everything is accurate and correct. INCORRECT OR INACCURATE INFORMATION WILL LEAD TO DELAYS IN YOUR CASHOUTS.

Once your cashout method has been approved, your earnings will be deposited into your bank account or PayPal account, as applicable. Please allow your financial institution 3-5 business days to fully process the transaction. Business days are Monday - Friday, excluding holidays.

Please note there is a 2.9% fee applied to each cash out. Certain sellers in select locations may have a 3.1% cash-out fee based on their cash-out method and preferred currency. Sellers may withdraw funds from their account if their total earnings exceed $10.00 USD.

Sellers that use ACH direct deposit via Dwolla authorize us to collect and share your personal and financial information with Dwolla. You also acknowledge that you are responsible for the accuracy and completeness of that information.

If you need help cashing out your earnings, please contact our customer support team.

CASH OUTS FOR NON-US SELLERS

If you are a non-US seller, your funds can be deposited in USD to your PayPal account. There is a 2.9% fee applied to each cash out. Certain sellers in select locations may have a 3.1% cash-out fee based on their cash-out method and preferred currency. During promotional campaigns, GOAT may elect to reduce the cost of the cash out fee or waive it altogether. Sellers may cash out if their total earnings are greater than $10.00 USD.

If you’d like to cash out your funds, simply tap the Sell tab on the app, then tap Credits, then tap Cash Out and fill out the required information. When entering your information, please make sure everything is accurate and correct. INCORRECT OR INACCURATE INFORMATION WILL LEAD TO DELAYS WITH YOUR CASH OUT.

If you do not have a US bank account, you may be able to register for a US bank account through third-party services such as Payoneer or WISE. GOAT has no affiliation with these third-party services and makes no recommendations or guarantees with respect to any such third-party services, and you acknowledge and agree that GOAT is not responsible or liable for such third-party services. You acknowledge sole responsibility for and assume all risk arising from your use of any such third-party services. Such third-party services may charge you fees, including fees for transferring deposits to local accounts, and you acknowledge and agree that you will be solely responsible for paying any such fees. You authorize GOAT to share your identity and account data with any such third-party service you elect to link to your seller account for the purposes of facilitating cash outs to your account with such third-party service, and you are responsible for the accuracy and completeness of that data.

SELLER VERIFICATION

GOAT actively protects our buyers and sellers. In order to do so, federal and state laws require us to obtain each seller’s full name, date of birth and home address. This information will only need to be entered once and should be entered as it appears on a government issued identification, such as a driver’s license or passport.

All personal information on GOAT is processed in accordance with our Privacy Policy.

By submitting your information, you agree to our Terms of Use and Privacy Policy. If you have any questions, please contact us.

TAXES

WILL I RECEIVE A 1099-K?

Please visit our FAQs for information on Form 1099-K.

WILL I BE AFFECTED BY DAC7?

Please visit our FAQs for information on DAC7.

AS A SELLER IN THE EU OR CANADA, WHAT ARE MY TAX REPORTING OBLIGATIONS?

Please visit our FAQs for more information on tax reporting requirements in the EU and Canada.

VAT-REGISTERED SELLER STATUS

If you would like to become a VAT-registered seller, please submit a request with our support team and provide your VAT ID along with the email or username associated with your GOAT account. Once you’ve completed these steps, you can begin selling as a VAT-registered seller on GOAT.

INVOICING (SELF-BILLING)

The seller (if VAT-registered within the EU/UK) agrees that GOAT Group will issue invoices on behalf of the seller for all orders processed within the EU/UK, a process otherwise known as “self-billing”. For more information on how these transactions are treated for VAT purposes, please visit our EU/UK VAT FAQ.

The parties agree that GOAT Group will:

issue self-billed summary invoices for the sales transactions made by the seller to GOAT Group beginning on March 11, 2024;
complete self-billed summary invoices showing the seller’s name, address and VAT identification number, together with all other details, which will
constitute a full VAT invoice;
issue self-billed summary invoices on a monthly basis, distributed at the beginning of each month;
make a new self-billing agreement in the event that our VAT registration number changes;
inform the seller if the issuance of self-billed invoices will be outsourced to a third party.

The parties agree that the seller will:

provide GOAT Group with the seller’s valid VAT ID;
accept invoices issued by GOAT Group on their behalf as of March 11, 2024, and onwards;
not issue invoices for the sales transactions covered by this agreement;
notify GOAT Group immediately if the seller ceases to be registered and/or identified for VAT purposes, has obtained another VAT registration and/or identification number or sells their business or part of their business.

The parties agree that each party is still responsible for their own VAT returns, other mandatory tax filings, and invoice storage.

Please note that GOAT Group is not a tax consultant. For specific questions regarding your taxes, please reach out to your tax advisor or accountant.

AGENT/PRINCIPAL ELECTION IN CANADA

If GST-registered in Canada, the Seller (“Principal”) elects GOAT Group Canada Inc. (“GOAT Canada”) as its Agent in collecting any applicable GST/HST on an item or items sold to buyers located within Canada and remitting and reporting it to the relevant tax authorities on the Principal’s behalf.

The parties agree that GOAT Group Canada will:

act as the Principal’s Agent with respect to GST/HST collection on GOAT Group platforms; and
collect, report, and remit GST/HST on the item or items sold on GOAT Group platforms to buyers located within Canada instead of the Principal.

The parties agree that the Principal will:

elect GOAT Canada to act as its Agent to collect GST/HST on the item or items sold on GOAT Group platforms; and
refrain from collecting, remitting, and reporting GST/HST on the item or items sold on GOAT Group platforms to buyers located within Canada.

The parties further agree that the Agent and the Principal are jointly and severally, or solidarily, liable for all GST/HST obligations that result from any of the following:

the tax becoming collectible;
any failure to account for or pay a net tax amount that is reasonably attributable to the item or items;
any failure to account for or pay any overpayment of refund or interest received by the Agent and that is reasonably attributable to the item or items;
the Agent claiming a bad debt deduction to which the Agent was not entitled or was in excess of the amount to which the Agent was entitled, including any failure to pay the amount of any underpayment of net tax and interest resulting from claiming that deduction;
after a refund, credit, or adjustment of tax to a recipient, the Agent claiming an amount to which the Agent was not entitled or was in excess of the amount to which the Agent was entitled, including any failure to pay the amount of any underpayment of net tax and interest resulting from claiming that amount; or
the recovery of all or part of a bad debt relating to the supply for which the Agent had claimed a deduction, including any failure to pay the amount of any underpayment of net tax and interest resulting from that recovery.

Both the Principal and Agent agree that each party is still responsible for their own GST/HST returns, other mandatory tax filings, and invoice storage.

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